Privacy Policy

Last updated: September 2026

Pipeline Drainage & Plumbing ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you visit our website https://pipelinedrainageandplumbing.co.uk, make enquiries, or use our services.

1. Who We Are

Pipeline Drainage & Plumbing
Correspondence address: 46 Maynard Close, Erith, Kent, DA8 2BQ
(Please note this address is for correspondence only — we do not have a public office.)
Email: pipelinedrainageandplumbing@gmail.com
Phone: 07950 184 262

We are the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, please contact us using the details above.

2. What Information We Collect

We collect personal information when you:

Submit an enquiry or quote request via our website contact form
Contact us by phone or email
Browse our website (via our analytics tools — see Section 5)
Interact with an embedded Google Map on our contact page
Book or receive a plumbing or drainage service from us

The data we may collect includes:

Name
Address or postcode
Email address
Phone number
Details of your plumbing or drainage enquiry, including any photos or descriptions you provide
Technical data (browser type, IP address, device type, pages visited, etc.)
Where relevant to a job, CCTV drain survey footage of your drainage system (this does not normally identify you personally, but is linked to your property while we hold it)

3. How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiries or quote requests
To prepare and send quotations or invoices
To schedule and carry out call-outs and booked work, including emergency call-outs
To keep records of work carried out, including CCTV survey footage, for your future reference and ours
To send appointment reminders or follow-up communications (where you have consented)
To improve our website through usage analytics

We will never sell your personal data to third parties, and we will not use it for any purpose other than those listed above without first obtaining your consent.

4. Legal Basis for Processing

We process your personal data under the following lawful bases under the UK GDPR:

Contractual necessity: To provide a quote or deliver the plumbing/drainage services you have requested.
Consent: When you opt in to receive marketing or follow-up communications.
Legitimate interest: For business administration and to improve the user experience of our website.
Legal obligation: Where we are required to retain data for accounting, tax, or compliance purposes.

5. Website Analytics

We use two privacy-focused analytics tools to collect anonymised information about how visitors use our website — for example, which pages are visited and how long is spent on each. Neither tool uses cookies or collects personally identifiable information.

Umami

We use Umami, an open-source, cookie-free analytics platform.

Umami does not use cookies and does not collect or store any personally identifiable information.
No data is shared with third parties and all analytics data is used solely to help us understand and improve website performance.
You can read the Umami Privacy Policy at: https://umami.is/privacy

Rybbit

We also use Rybbit, a privacy-focused analytics platform.

Rybbit does not use cookies and does not collect personally identifiable information.
Data collected is anonymised and used only to help us understand and improve website performance.
You can read the Rybbit Privacy Policy at: https://rybbit.io/privacy

6. Contact and Quote Forms

Our website contact form collects your name, phone number, email address, and details of your plumbing or drainage needs so that we can respond to your enquiry and provide a quote. This information is sent to us and stored securely; it is not shared with third parties except as set out in Section 10.

7. Cloudflare Turnstile

We use Cloudflare Turnstile, an invisible security service provided by Cloudflare, Inc., to protect our website from automated abuse and spam without interrupting your experience.

Turnstile runs silently in the background and does not display a visible challenge or CAPTCHA.
It analyses browser signals to determine whether a visitor is human. No personal data is knowingly collected in this process.
Cloudflare acts as our data processor for the purposes of this service.

In accordance with Cloudflare's requirements for using invisible mode, we reference the Cloudflare Turnstile Privacy Addendum, which details how data is handled as part of this service. You can read it at: https://www.cloudflare.com/en-gb/turnstile-privacy-policy/

8. Google Maps

Our contact page includes an embedded map provided by Google Maps, a service operated by Google LLC.

When you interact with or load the embedded map, Google may set cookies and collect data including your IP address and location data. This is governed by Google's own privacy policy.
We use a click-to-load approach where possible, meaning the Google Maps embed only activates when you choose to interact with it — helping to minimise data collection until you explicitly request the map.
Data collected via Google Maps may be transferred to and processed in the United States. Google LLC is certified under the UK–US Data Bridge.
You can read Google's Privacy Policy at: https://policies.google.com/privacy
Alternatively, you can view our location directly on Google Maps without loading an embed on our website.

9. How We Store and Protect Your Data

We take the security of your personal data seriously. Your information is protected using:

Encrypted storage and transmission (HTTPS/SSL)
Password-protected devices and systems
Restricted access — only staff who need your data to carry out their role can access it

Your data is retained only for as long as is necessary for the purpose it was collected, or as required by law (for example, financial records must be retained for six years under HMRC rules). CCTV drain survey footage is retained for as long as is useful for your property records, and deleted on request. Once data is no longer required, it is securely deleted.

10. Sharing Your Data

We do not sell your personal data. We may share it only with trusted third parties where it is necessary to deliver our services, including:

IT and hosting providers: For the operation and security of our website
Email and communication platforms: To send booking confirmations or follow-up communications
Subcontractors or specialist engineers: Where a job requires specialist plumbing, drainage, or tankering work we do not carry out ourselves, we may share the minimum information necessary to complete that work
Google LLC: Via Google Maps (map embed functionality on our contact page). Google acts as a data processor for this service. Data may be transferred to the United States under the UK–US Data Bridge framework.

All third parties with whom we share data are bound by data protection obligations in accordance with UK law. We do not transfer your data outside the UK without ensuring appropriate safeguards are in place.

11. Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:

Right of access: To request a copy of the personal data we hold about you
Right to rectification: To request that we correct inaccurate or incomplete data
Right to erasure: To request that we delete your personal data ("right to be forgotten")
Right to restrict processing: To request that we limit how we use your data
Right to object: To object to processing based on legitimate interests
Right to data portability: To receive your data in a portable format
Right to withdraw consent: At any time, where processing is based on your consent

To exercise any of these rights, please contact us at pipelinedrainageandplumbing@gmail.com. We will respond to all requests within one calendar month.

12. Cookies

Our website uses a small number of cookies. We do not use advertising or analytics cookies. The cookies we may set include:

Essential cookies: Required for the website to function correctly (e.g., form security tokens). These cannot be disabled.
Analytics (Umami & Rybbit): Both are cookie-free — no cookies are set by either platform.
Google Maps: If you load the embedded map on our contact page, Google may set cookies. These are third-party cookies governed by Google's own cookie policy.

You can manage or disable non-essential cookies at any time through our cookie consent notice (if present) or through your browser settings.

13. Third-Party Links

Our website may contain links to third-party websites (for example, Google Maps or review platforms). This privacy policy applies only to our website. We are not responsible for the privacy practices of any third-party sites and encourage you to read their policies before submitting any personal data.

14. Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance at pipelinedrainageandplumbing@gmail.com and we will do our best to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator:

Website: https://www.ico.org.uk
Phone: 0303 123 1113

15. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Any changes will be published on this page with an updated date at the top. We encourage you to review this policy periodically.

If we make significant changes that affect how we use your personal data, we will take steps to notify you — for example, by displaying a notice on our website.